Refund policy

 

Last updated: March 27, 2025

At Nathan & Emma, we want you to have a great shopping experience. If you are not completely satisfied with your purchase, we’re here to help!

1. Returns

We accept returns under the following conditions:

• Items must be returned within 7 days of receiving your order.

• Items must be unused, unworn, and in their original packaging with all tags attached.

• Proof of purchase (order confirmation or receipt) is required for all returns.
  

Non-Returnable Items:

Certain items cannot be returned, including:

• Personal care items (e.g., beauty products, hygiene products)

• Customized or personalized items
  

2. Refunds

Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed to your original payment method within 14 business days.

Please note:

• Shipping fees are non-refundable unless the return is due to an error on our part.

• If your refund is delayed, please check with your bank or payment provider before contacting us.

3. Exchanges

If you need a different size or a replacement for a defective item, we offer exchanges for the same product. Simply contact us within 7 days of receiving your order, and we’ll guide you through the exchange process.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item received was incorrect or defective.

• We recommend using a trackable shipping service to ensure the safe return of your item.

5. How to Initiate a Return

To start a return, please contact our support team at operations@leverex.net or call us at +63917-1781788 with your order details. We will provide you with further instructions.

6. Contact Us

If you have any questions about our return and refund policy, feel free to reach out to us at:

📧 Email: nathanandemma@leverex.net
📞 Phone: +639171781788
🌐 Website: nathanandemma.com

Thank you for shopping with [Your Store Name]! We appreciate your trust and support.